Everything you need to deliver exceptional service at Team Collective events — from service basics to bar excellence.

Mandatory RSA Training

All Front of House team members are required to complete Responsible Service of Alcohol (RSA) training prior to working events.

We use Typsy.com to deliver industry-standard training.

  • You’ll receive email instructions on whether you’re required to complete this training during onboarding

  • Completion is required before your first shift on a Collective front of house server or bar team

  • Managers may request proof of completion

Complete your Typsy RSA training here

How Training Works at Collective

1. Onboarding

  • Receive employee handbook and expectations via email

  • Complete RSA via Typsy

2. Core Skills Training

  • Watch essential service and bar training videos

  • Be invited to our regular training sessions at Orakei Bay, PwC and Due drop Event Centre

3. On-the-Job Learning

  • Work alongside experienced team members

  • Receive feedback and coaching

Core Service Training Videos

We’ve curated these short videos that cover the fundamentals of professional event service.

Quick Reference / Downloadables

Service Checklist
Bar Cheat Sheets
Event roles & responsibilities
Escalation contacts

What Great Looks Like

  • We anticipate guest needs before they ask

  • We move with urgency while staying calm and composed

  • We maintain a clean, polished presentation at all times

  • We communicate clearly and effectively with our team

  • We take ownership — no task is ever “not my job”